Technology Strategy and Enterprise AI

I turn complex enterprise AI
programs
digital
transformations
automation
portfolios
modernization
programs
into measurable business outcomes.

Technology strategy and enterprise AI professional with 10+ years across consulting, corporate strategy, and transformation delivery. I help senior stakeholders make clearer decisions across AI use cases, architecture, governance, operating model, investment, and measurable business impact.

Sudeep Lalka — Engagement Manager, Digital and AI Transformation
Executive impact at a glance
Selected outcomes where technology strategy, governance, delivery, and business value came together.
$9MM+
AI transformation pipeline shaped with Fortune 100 financial services leadership
$500MM
Cost optimization program supported through corporate strategy work alongside an MBB firm at 7-Eleven
4.5x
Delivery organization scaled across six concurrent AI and transformation portfolios
100%
Billing realization on a $5.7MM telecom engagement led at Deloitte
About

Technology strategy that holds up in execution.

"I help leaders turn enterprise AI and technology strategy into governed systems, operating models, and measurable business value."

I work where technology strategy becomes a governed operating model that executives can trust. Across HCLTech, Genpact, Deloitte, 7-Eleven, and other roles, I have led and shaped work across enterprise AI, platform modernization, cost transformation, customer experience, and operating model change. The common thread has been turning complex technology priorities into clearer decisions, accountable delivery systems, and measurable business outcomes.

My edge is the combination of strategy judgment and execution discipline. I have worked across consulting delivery, corporate strategy, client-side transformation, and entrepreneurial environments, which has shaped a practical view of what creates executive trust: clear economics, transparent governance, practical tradeoffs, accountable owners, and delivery rhythms that surface risk before it becomes noise.

I bring that perspective to enterprise AI and technology transformation work. I help senior stakeholders move from ambition to decision clarity: which use cases to fund, what architecture and controls are required, how delivery should be governed, where value will come from, and what operating model is needed to scale. In 2025, I completed my MBA at UT Austin McCombs with a focus on AI and Quantitative Methods, strengthening the analytical foundation behind more than a decade of technology, transformation, and delivery leadership.

Executive leverage

How I turn technology strategy into decisions, governance, and outcomes.

I work at the point where technology strategy has to become a funded roadmap, a governed delivery model, and a measurable business outcome.

i.

Technology strategy translated into decisions

I help leaders clarify where AI, cloud, data, automation, and platform modernization should be used, what tradeoffs matter, and what must be true before committing funding, architecture, or delivery capacity.

ii.

Governance that connects risk, value, and execution

I build operating rhythms that make executive decisions easier: KPI models, RAID discipline, decision logs, release gates, value tracking, and governance forums that connect technical work to business accountability.

iii.

Operating models that move cross functional teams

I translate between executives, product owners, engineers, data teams, finance partners, vendors, and delivery teams so complex technology programs can move with clarity, control, and shared accountability.

Selected work

Selected technology strategy and transformation work.

A consistent pattern across the work: ambiguous executive mandate, technology and operating model complexity, cross functional execution, and outcomes senior leaders could use to make decisions.

Fortune 100 Financial Services Firm
via HCLTech — Engagement Manager
2025 – Present
Financial Services

Shaping enterprise AI strategy and delivery governance across six financial services portfolios

Situation

A Fortune 100 financial services client needed to move GenAI, contact center AI, and automation work from scattered initiatives into a more governed portfolio across finance and technology functions.

Approach

Built KPI based portfolio governance across six workstreams, led a 12 person GenAI and Google Cloud CCAI team across 15+ finance and technology processes, and shaped two strategic transformation pursuits with client leadership.

Impact

Enabled $4MM+ labor cost avoidance, 60% manual effort reduction, and 40% faster reporting cycles while scaling the delivery organization 4.5x in five months and giving leaders a clearer operating view of value, capacity, and execution risk.

$9MM+
AI pipeline shaped
$4MM+
Labor cost avoidance
−60%
Manual effort reduction
4.5×
Delivery scale in 5 months
7-Eleven
Corporate Strategy & PMO — MBA Internship
Summer 2024
Retail

Rebuilding the investment case for a paused $139MM modernization program

Situation

Executive leadership had paused a $139MM Food and Beverage Modernization Program with roughly 7,800 stores in scope and needed a clearer view of committed spend, restart economics, delivery scenarios, and execution exposure.

Approach

Rebuilt the program economics, restart scenarios, delivery timeline, and committed spend view, while supporting Project Green, a $500MM cost optimization initiative, alongside McKinsey consultants using WAVE.

Impact

Surfaced $52MM in noncancelable purchase orders that leadership did not have full visibility into, informing the go or no go decision, strengthening the restart case, and clarifying the financial exposure behind the modernization roadmap.

$52MM
Committed exposure uncovered
$139MM
Modernization case rebuilt
7,800
Stores in scope
$500MM
Cost program supported
Global Wealth Management Firm
via Genpact — Principal
2022 – 2023
Wealth & Investment Mgmt.

Modernizing AI enabled advisor knowledge and portfolio risk platforms at enterprise scale

Situation

A global wealth manager needed to improve advisor access to institutional knowledge, modernize a portfolio risk platform, and raise delivery maturity across a large distributed engineering organization.

Approach

Directed delivery of a GenAI knowledge platform using LLM, RAG, and agentic workflow patterns, led modernization of a third party integrated portfolio risk platform, and coached 15+ Scrum teams while managing engagement governance and commercial operations.

Impact

Supported a platform serving 17,000+ professionals, improved latency by 12%, and raised sprint predictability by 30% and delivery velocity by 25% on a $3.8MM+ annual engagement.

17K+
Professionals served
+25%
Delivery velocity improvement
+30%
Sprint predictability improvement
−12%
Platform latency reduction
Leading US Telecom Provider
Deloitte Consulting — Deputy Manager (RTE)
2021 – 2022
Telecom, Media & Tech

Using ML forecasting and platform modernization to improve commercial and customer experience outcomes

Situation

A leading US telecom provider needed AI driven forecasting to guide a $24MM promotional budget and a parallel modernization of a national IVR platform touching retail customers at scale.

Approach

Served as Release Train Engineer across a 21 member ART spanning data science, engineering, and business teams, led PI planning and model delivery governance, and coordinated a 26 member team for the IVR modernization program.

Impact

Forecasting supported $360MM in Q4 business impact, while the IVR platform reached 1,252 stores and 142.8MM+ customers, with customer satisfaction up 20%, wait times down 27%, and 100% billing realization on a $5.7MM engagement.

$360MM
Q4 impact supported
142.8M
Customers reached
−27%
Customer wait time reduction
+20%
Customer satisfaction lift
Enterprise AI Strategy Artifacts

Enterprise AI strategy, made visible through working artifacts.

I built a working portfolio of enterprise AI artifacts to show how technology strategy becomes decision architecture. Each artifact makes a critical AI leadership question visible: which use case to fund, whether the data is ready, how model quality is evaluated, what deployment evidence is required, how governance decisions are made, how value is measured, and how the system is operated after launch.

Open the AI Program Command Center Each artifact opens a working decision model
The Proof

A working portfolio of enterprise AI artifacts, organized around the decisions that shape technology strategy, delivery governance, financial impact, and operating models. Each artifact turns a complex enterprise challenge into a structured view of value, risk, ownership, feasibility, and execution readiness.

View the technology strategy portfolio →
Capabilities

Capabilities at the intersection of technology strategy, governance, and execution.

I combine strategy framing, executive communication, delivery governance, and technical fluency so AI and modernization programs can move from ambition to funded roadmap, governed execution, and measurable impact.

Technology strategy and AI portfolio shaping

  • AI use case strategy, prioritization, and investment framing
  • Build, buy, fine tune, vendor, and platform tradeoff analysis
  • Cloud, data, automation, and modernization roadmap development
  • Business case development, value sizing, and funding narratives
  • Executive decision support across risk, cost, value, and feasibility

Enterprise AI and platform delivery

  • GenAI, RAG, agentic workflow, and intelligent automation delivery
  • Contact center AI, Google Cloud CCAI, IVR modernization, and customer experience transformation
  • Data, risk, claims, and portfolio platform modernization
  • Agile, SAFe, RTE, PI planning, delivery cadence, and cross functional execution
  • Release readiness, quality gates, delivery health, and operational handoff

Governance, risk, and operating model

  • KPI, SLA, RAID, decision log, and executive governance rhythms
  • AI governance, controls, review gates, audit evidence, and risk visibility
  • Vendor governance, commercial discipline, SOWs, change control, and accountability
  • Adoption readiness, stakeholder alignment, training, communications, and behavior change
  • Operating model design across product, engineering, data, finance, risk, and delivery teams

Commercial and financial impact

  • Cost transformation, labor savings, run cost, and efficiency tracking
  • Engagement economics, P&L awareness, realization, and margin discipline
  • Portfolio funding, prioritization, kill or scale decisions, and capital reallocation
  • Business value realization through adoption, quality, throughput, and cycle time metrics
  • Executive reporting that connects technology work to measurable outcomes
Career path

A career built at the intersection of technology strategy, enterprise AI, and transformation execution.

HCL
2025 – Present
CURRENT ROLE
Engagement Manager, HCLTech — Fortune 100 Financial Services accountEnterprise AI, technology strategy, and transformation governance across six financial services portfolios
$9MM+ AI pipeline shaped · 4.5x delivery scale in five months
  • Led a 12 member GenAI and Google Cloud CCAI team across 15+ finance and technology processes
  • Shaped two strategic transformation pursuits worth $9MM+ with client leadership
  • Built KPI based portfolio governance across six concurrent AI and transformation workstreams
UT
2023 – 2025
MBA, The University of Texas at Austin (McCombs)AI and Quantitative Methods, STEM concentration, with corporate strategy work at 7-Eleven
GMAT 760 · $52MM committed exposure uncovered
  • Remodeled the $139MM Food and Beverage Modernization Program and surfaced $52MM in noncancelable purchase orders
  • Supported Project Green, a $500MM cost optimization program, alongside McKinsey using WAVE
  • GMAT 760 · Assistant Dean Merit Scholarship · Nike MBA Scholar
GEN
2022 – 2023
Principal, Genpact — Global Wealth Management accountGenAI knowledge platform, portfolio risk modernization, and delivery transformation
$3.8MM+ annual engagement · 17,000+ professionals served
  • Directed a GenAI knowledge platform using LLM, RAG, and agentic workflow patterns for financial advisors
  • Modernized a third party integrated portfolio risk platform serving 17,000+ professionals, reducing latency by 12%
  • Coached 15+ Scrum teams, improving sprint predictability by 30% and delivery velocity by 25%
DEL
2021 – 2022
Deputy Manager, Deloitte Consulting — US Telecom accountML forecasting, customer experience modernization, and scaled delivery governance
$360MM Q4 impact supported · 100% billing realization
  • Served as RTE for a 21 member ART, delivering ML forecasting that guided a $24MM promotional budget and supported $360MM in Q4 impact
  • Supported national IVR modernization across 1,252 stores and 142.8MM+ customers, reducing wait times by 27% and lifting customer satisfaction by 20%
  • Delivered 100% billing realization across a $5.7MM engagement
S&P
2020 – 2021
Manager, CRISIL (an S&P Global company)Capital markets platform transformation with a 51 member distributed team across three countries
45+ releases · 100% InfoSec compliance
  • Coordinated a 51 member team across the U.S., U.K., and India on a capital markets platform transformation
  • Delivered 45+ releases with 100% InfoSec compliance while working directly with CTO and CISO stakeholders
  • Reduced reporting overhead by 15 hours per week across 7 Scrum teams
IE
2019 – 2020
Founder & Director, Intuit EducationBootstrapped EdTech venture — built, scaled to 700+ students, and exited at approximately 3× EBITDA
Founded and exited at approximately 3× EBITDA
  • Guided 700+ students and built partnerships with 183 universities worldwide
  • Developed a proprietary psychometric assessment framework and SaaS prototype
  • Ran the full sell side M&A process and exited at approximately 3× EBITDA
LF
2018 – 2019
Manager, Long Finch Technologies — Healthcare ConsultingEnterprise healthcare modernization for a regional health plan and national pharmacy benefits platform in Newark, New Jersey
65,000+ pharmacies served · 45+ stakeholders aligned
  • Led delivery coordination across two healthcare modernization programs in a highly regulated environment
  • Oversaw an enterprise claims pricing engine supporting 9,000+ retail locations and a national pharmacy benefits platform serving 65,000+ pharmacies
  • Facilitated Agile delivery across 3 Scrum teams, including production release and CI/CD readiness governance
TU
2016 – 2017
MS, Temple University (Fox School of Business)Innovation Management and Entrepreneurship, STEM, Philadelphia
GPA 3.82 · Magna Cum Laude
  • Graduated Magna Cum Laude with a 3.82 GPA
  • Received Dean’s Certificate of Excellence and Merit Scholarship Award
  • Used the program as a pivot from capital program delivery into U.S. technology consulting
SA
2013 – 2016
Senior Architect, Goshar, Bhatnagar & LalkaCapital program delivery for mission critical commercial facilities
Capital programs up to $45MM · 60+ vendors managed
  • Delivered a $15MM data center and a $5MM print press plant for mission critical operations
  • Managed charters, schedules, and risk across commercial buildouts with budgets up to $45MM
  • Pioneered IoT integrated smart building delivery, cutting post construction rework by 35% and contracting costs by $2MM+
Get in touch

If your AI or technology transformation needs clearer strategy, stronger governance, and measurable execution, let’s talk.

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